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Video Streaming

Important: Before completing this ticket, please visit and go through the troubleshooting steps.

To help us investigate the issue, please provide as much of the following information as possible.

Did you go through the troubleshooting steps at ?:
Your First Name:
Your Last Name:
Your SacLink Username
Contact phone number:
Your Email Address:
Browser Type (e.g., IE, Chrome, Firefox):
Browser Version (if available):
Course (e.g., PSYCH 1, ENGL 20):
Section Number:
Instructor Name:
URL/Web Page Address (please copy and paste from browser address bar):
Date of Video:
Did the problem occur on or off campus?:
OS and Version (e.g., Windows 7, Max OSX Mountain Lion, Android Jelly Bean for Samsung, iOS 7.0.2):
Is this a Real Player video?:
Please provide additional details here.
Examples: Video does not play, audio off track, etc.